Cause: Sound preferences are turned off.
 | Solution: Select an option to play sound. |
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On the RDC menu, click Preferences.
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Click Sound, and then click the option that you want.
Cause: Terminal Services Group Policy does not allow sound redirection from the Windows-based computer.
 | Solution: Contact the network administrator about your Terminal Services Group Policy. |
Group Policy overrides any preference that you set in Remote Desktop Connection.
When Terminal Services Group Policy prohibits sound redirection, sound does not play on either the Windows-based computer or on the Mac.
Cause: Speaker volume is low or is set to "mute."
 | Solution: Check the sound settings for both the Mac and the Windows-based computer. |
If the volume is turned off on either computer, sound does not play.